Technical change specification

If you are using any version of the follow confirming (API’s), the product code content in field “ProductCodeDelivery” should be updated to match the new product code(s). These changes must be implemented between August 1st 2023 and January 1st 2024. During this period both the old and the new portfolio can be used. After January 1st 2024 only the new product portfolio can be used for sending from Belgium to the Netherlands.

Updating to the latest API version is advised.

Overview of the new portfolio for sending from Belgium to the Netherlands

Product code*Service description​ 
4890Standard shipment
4891Signature on delivery
4892Age check 18+
4893Delivery to stated address only
4894Signature on delivery + Delivery to stated address only
4895Age check 18+ + Delivery to stated address only
4896Signature on delivery , Delivery to stated address only, Return when not home
4897**Extra Cover
4898***Pickup at PostNL location, Signature on delivery

Overview of the recommended product codes for replacing the old portfolios

Former product code​Service description​Recommended product codeService description​
4940Parcels EU to Business (Delivery to neighbour)​*4897Extra Cover
4944Parcels EU to Business (Delivery to neighbour)*​4897Extra Cover
3189Signature on delivery NL 4891Signature on delivery  
3533Pickup at PostNL location NL​4898Pickup at PostNL location
3543Pickup at PostNL location NL4898Pickup at PostNL location*** 
3098Signature on delivery + Delivery to stated address only NL 4894Signature on delivery + Delivery to stated address only
3087Extra cover NL4897Signature on delivery + Delivery to stated address only
3096Signature on delivery + Delivery to stated address only + Return when not at home NL4897Extra Cover
4907Parcel EU 2C / 2B ****
Signature on delivery + Delivery to stated address only + Return when not at hom

*These Parcels EU products include standard signature on delivery and standard coverage of €500,-.  

** Business rule Insurance amount (type 02) is required and cannot exceed the maximum allowed amount (€ 5000,-). Please find more detailed specifications in the corresponding ShippingConfirming and Labelling API documentation. 

*** It is possible to let your customers choose pick up points in the Netherlands. It is mandatory to use a frontend location webservice solution to let your customer choose a pick up point.

**** This product code contains different products depending on the Characteristic/Option combinations wherefore it does not translate to one product code. This code can be replaced by any of the new product codes. 

Please note: if you send parcels to other EU destinations with Parcels EU codes, you can still use these codes for EU destinations other than Belgium and the Netherlands. 


For questions related to the new shipping products please contact your PostNL account manager. 

Questions related to the technical implementation can be sent to: