Postnl.nl

Return V4

Clear return requests, handling and refunds, seperate from shipping.

With the all-new Returns API v4, shipping and returns are handled separately. For many webshops, returns follow a different flow than shipping — starting after delivery and involving steps like return requests and refunds. By separating the returns process from the shipping process — previously combined in the Shipment API — we align better with real-world workflows.

Why use the Shipment V4 API

  • Clear return process

    Keep shipping and return flows separate to maintain control over the different workflows.

  • Tailored to the returns process

    The new API supports return request, handling and refunds.

  • Reduced errors

    Fewer mistakes by separating shipping and returns flow

Integrate the newest version

The Return API version 4 can be used to handle your return flow for our customers in the Netherlands, enabling them to send parcels within the Netherlands, to Belgium, and internationally. In the course of 2025, we will add more functionalities.

Right now, this API is available only to a selected group of PostNL customers. If you haven’t received an invite yet, you’re not eligible just yet — but don’t worry. As we continue to add new features and improve the experience, more customers will be invited to join. Thanks for bearing with us – we’re excited to roll out the API to a broader audience soon!

Get started

View all the necessary information for implementing this API

How to get started

Start with integrating the newest version.

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Documentation

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