Return on demand

PostNL offers the possibility of picking up return parcels at a specific location. This offers additional convenience for the consumer. By requesting the Return on Demand API call (quote), PostNL will provide available time frames for the given location. After a time frame is chosen by the consumer, you can request the Return on Demand API call (purchase) to claim the specific time frame.
• You share the available time frames with the consumer, e.g. as part of your webshop checkout where a return parcel is announced. The consumer chooses from the available timeframes.
• The consumer has to put a return label on the return parcel with a valid barcode.
• The consumer will be notified by PostNL that a parcel will be picked up at the requested address.
• The barcode will be scanned at pickup.